Payment, Shipping and Refunds

 

Payment

We accept payment for all products on this site through our PayPal account. All prices are in USD and will be charged by PayPal in this currency, however you can use the Currency Convertor on our website to see what the price is in your local currency. We do lose some money on PayPal processing and Web Hosting Fees, so please consider leaving a "Tip" at Checkout (the option will be displayed there).

Shipping

All of the Riverside Products are able to be Shipped Worldwide, except to Cuba, Iran, Crimea, Syria, and North Korea due to trade sanctions.

All of our orders are prepared by our Fulfilment Team in 2 to 7 days, however our customisable Products (such as the T-Shirt and Tote Bag) may take a little longer, depending on our correspondence with you confirming the Image and other Details.

Once fulfilled and posted, delivery takes on average 12 business days to most addresses. Some items may be sent in separate packages, depending on their type and the level of protection required. 

You will receive automatic email notifications for each step along the process. We are very busy here at the centre, but if you desperately need to contact us about an order, please do. Otherwise know that we will handle everything on our end to get your product to you.

The Shipping Rate for your items will be calculated at Checkout automatically once you enter your address, however if your Cart reaches $100, we offer FREE Shipping.

Refunds and Returns

We cannot offer Monetary Refunds unfortunately once paid to us unfortunately. Please choose your items carefully.

If your item arrives damaged or is incorrect however, we will rectify this and provide a replacement product at no cost to you.

If you have made an order and want to change it, please get in contact with us ASAP and we will try our best to amend it.